Returns

Customers are encouraged to review the complete return requirements before placing an order or submitting a request to send merchandise back. By purchasing products through our website, you acknowledge and agree to the conditions described in this policy. These provisions govern ordinary returns, defective merchandise claims, and the arrangements for refunds or replacements. They operate alongside any separate statutory withdrawal rights that may be available to eligible customers residing within the European Economic Area. If you have questions about the return process or need clarification about a particular condition, please contact our customer support team at help@byamsges.it.com.

Customers who decide that a purchase is no longer suitable may request a change-of-mind return within thirty days after the purchase date. Depending on the applicable requirements and the customer’s selected resolution, an approved return may result in store credit or a refund to the original payment method. All merchandise must be returned in its original condition, without having been worn, washed, altered, or damaged. Original tags must remain securely attached and must not show evidence of removal or reattachment. Products should also be returned with their original packaging and any components or accessories supplied with the order.

Certain merchandise is excluded from change-of-mind returns because of hygiene considerations, product characteristics, or specific sale conditions. These exclusions include electronic vouchers, gift cards, products identified as final sale during checkout, underwear, lingerie, bodysuits, and clothing that incorporates built-in undergarments. Swimwear sets and one-piece swimsuits are also excluded when the original hygiene seal or sticker has been removed, displaced, or otherwise disturbed. T-string styles are not eligible for ordinary change-of-mind returns. Products specifically labelled final sale cannot be returned simply because the customer changes their mind. These restrictions concern non-defective merchandise and do not remove any applicable rights relating to products that are genuinely faulty or deficient.

Returned merchandise must not arrive with stains, marks, physical damage, or noticeable odors. Items carrying smells associated with perfume, smoke, deodorant, or body odour may be refused. Products that have been worn or washed, or that are missing their original tags or required packaging, will also fail to meet the standard return conditions. Our returns team will inspect each parcel after it reaches our warehouse and determine whether the merchandise qualifies. We reserve the right to decline a change-of-mind request when the returned products do not satisfy the required standards.

Customers should understand that ordinary change-of-mind returns do not include reimbursement of the original delivery charge. The cost of sending merchandise back to our warehouse is generally the customer’s responsibility, subject to the location-specific arrangements explained below. Once a return package has been received, our team usually completes the inspection and review within approximately three business days. A confirmation email will be sent after the review has been completed. If a return is refused because the merchandise does not meet the required condition standards, we may request payment of reasonable delivery costs before arranging to send the products back to the customer.

To begin the process, customers must submit an application through our designated online return portal. Follow the instructions displayed on the portal and provide the requested order information and details about the products being returned. After the request has been submitted, our team will provide the relevant instructions for preparing and shipping the parcel. The package should contain a copy of the original order confirmation email and the completed return documentation. Including these records helps our warehouse identify the purchase and match the returned merchandise with the approved application.

All products are inspected before leaving our warehouse to confirm that they are suitable for dispatch. Nevertheless, merchandise may occasionally arrive with a manufacturing fault, physical defect, or other problem that affects its intended condition or function. Customers who receive damaged or defective products should notify us within a reasonable period after discovering the issue. Claims involving deficient merchandise are assessed separately from ordinary change-of-mind requests, and the applicable resolution will depend on the nature of the fault and the results of our inspection.

When contacting us about a defective product, please send an email to help@byamsges.it.com with your order reference, a clear explanation of the problem, and photographs showing the affected areas. Providing detailed information and visual evidence allows our team to understand the reported fault and determine whether further inspection is required. A defective product may be returned within an appropriate timeframe, provided that the customer can supply valid proof of purchase or our internal records can be used to locate and verify the original transaction.

Once a defective merchandise request has been received, our team will review the information and provide instructions for returning the affected item. After the parcel arrives, the returned product will be examined to confirm whether the reported defect is present. Where a genuine fault is established, customers may be offered an exchange, repair, store credit, or refund to the original payment method, depending on the circumstances and applicable requirements. We may refuse these remedies when an inspection shows that the damage resulted from misuse, improper handling, neglect, or actions taken by the customer after delivery rather than from a product defect.

Confirmed defective product returns are generally completed within approximately three business days after the returned merchandise reaches our facility. When the reported fault is verified, our team will cover the applicable return packaging and postage expenses. If the inspection determines that the merchandise does not meet the criteria for a defective product claim, the customer will be responsible for the associated delivery charges. Customers should therefore provide an accurate description and sufficient supporting evidence when submitting a claim.

For approved ordinary returns, the value of the eligible merchandise will be provided through store credit or a refund, depending on the selected option and applicable deductions. Any relevant shipping charges will be handled according to the return method and destination. Defective merchandise follows a separate arrangement: when a product is confirmed to be deficient, we cover the qualifying delivery expenses and can process a refund when that is the selected and approved resolution. If the original purchase was completed using Afterpay, the payment arrangement may instead be cancelled or adjusted through Afterpay rather than handled through a separate store credit or conventional refund. The specific treatment will depend on the transaction and the available payment procedures.

Return shipping arrangements differ according to the customer’s location and preferred refund option. Customers in Australia and the United States who choose store credit for an eligible change-of-mind return will receive a complimentary return shipping label after submitting their application through the online portal. This arrangement allows the merchandise to be sent back without requiring the customer to pay the label charge upfront.

If customers in Australia or the United States prefer a refund to their original payment method instead of store credit, the applicable return label expense will be deducted from the final refund. The charge is AUD 8.95 for customers returning from Australia and USD 10 for customers returning from the United States. These deductions apply to eligible change-of-mind returns and do not apply to confirmed defective product returns. Customers outside Australia and the United States must arrange their own return transportation and pay the associated postage costs, regardless of whether they request store credit or a monetary refund.

Customers should select a suitable shipping provider and retain any available tracking information or postage confirmation when arranging a return independently. Once a parcel has been handed to a carrier, we cannot accept responsibility for packages that are lost, stolen, delayed, or never delivered to our warehouse. We are unable to reimburse customers for merchandise that does not reach our facility, so using a service with tracking and delivery confirmation is recommended whenever possible.

Responsibility for merchandise also changes during the delivery process. When an outgoing order has been handed over to the courier for its initial shipment, the risk of loss and ownership of the goods transfer to the customer under the applicable delivery terms. The same principle applies to parcels sent by customers as returns. Once a return shipment has been transferred to the selected carrier, the customer remains responsible for the parcel while it is in transit to our designated facility. If a return package disappears or is stolen before reaching our warehouse, we cannot provide compensation for the missing merchandise.

Further information about ownership, delivery responsibility, and the transfer of risk can be found in the sales terms published within our website policies. Customers should review those provisions together with this return policy to understand the responsibilities associated with both outgoing orders and returned goods. For assistance with eligibility, defective merchandise claims, return authorization, shipping arrangements, or refund options, please contact help@byamsges.it.com before sending any products back.