Refund and Returns Policy

This Returns and Refunds Policy explains the procedures and conditions that apply when customers request to send back products, obtain replacements, or receive refunds for purchases made through our website. By completing an order, customers acknowledge that they have reviewed and agreed to the requirements described in this policy. We encourage shoppers to read these provisions carefully before making a purchase so they understand the eligibility standards, return arrangements, and responsibilities involved in resolving a return or refund request.

Customers must arrange for eligible merchandise to be returned within thirty calendar days after the original package has been delivered. Requests involving products sent back after this period may be declined, and items received outside the permitted timeframe will not qualify for a return or exchange. If an overdue package is delivered to our facility, we reserve the right to send the merchandise back to the customer, with the associated shipping expense payable by the customer. Submitting a return request within the required period is therefore important to ensure that the process can be reviewed under the applicable conditions.

All merchandise submitted for return must remain in its original, unused condition. Products must not have been worn, washed, damaged, or altered after delivery. Original labels and tags should remain attached, while packaging, accessories, and any other components supplied with the purchase must be included and kept in suitable condition. Items showing stains, signs of use, physical deterioration, unauthorized modifications, or damage occurring after receipt may be considered ineligible. We reserve the right to examine returned products and decline requests when the merchandise does not satisfy these requirements.

Customers must contact our support team before shipping any merchandise back. Return applications should be submitted by email to help@byamsges.it.com and must include the relevant order number together with a brief explanation of which products are being returned. Providing accurate purchase details helps our representatives identify the transaction and review the request. Once the application has been assessed and approved, our team will provide the applicable return instructions and designated shipping information. Customers should wait for this confirmation before arranging shipment. Parcels sent without prior authorization may not be properly identified or processed, which could result in delays, complications, or the package being lost within the return process.

The customer is generally responsible for paying the postage required to send merchandise back to our designated return facility. Shipping charges paid when the original order was placed are normally non-refundable. An exception may apply when the return is necessary because of an error attributable to us, including the shipment of an incorrect product, a confirmed manufacturing defect, or merchandise that arrived damaged. In such circumstances, the applicable return arrangements will be reviewed according to the nature of the issue. To reduce the possibility of disputes involving parcels lost during transportation, we strongly recommend selecting a shipping provider that offers tracking and delivery confirmation. Responsibility for return packages remains with the sender while they are being transported to our warehouse, and we cannot guarantee recovery of merchandise that is lost or stolen before reaching our facility.

When a returned package arrives, our warehouse team will examine the merchandise to determine whether it meets the conditions of this policy. Refund processing will begin after the returned products have been received and inspected. Approved refunds will be sent to the original payment method associated with the purchase. The time required for the funds to appear in a customer’s account depends on the processing procedures of the relevant bank, card issuer, or payment service provider. Although processing times may vary, customers should allow up to ten business days for the refunded amount to become visible. We do not provide cash refunds. All approved monetary reimbursements are handled through the original payment channel used during checkout.

Replacement requests may be considered when the required product is available in our inventory. Customers seeking another item should understand that an exchange depends on stock availability at the time the request is reviewed. If the requested replacement is unavailable, our team will contact the customer to discuss suitable alternatives or determine whether a refund should be arranged instead. For merchandise confirmed to be defective or incorrectly supplied, we will cover the delivery cost of the replacement product after the relevant inspection has been completed and the issue has been verified.

Some products are excluded from ordinary returns because of hygiene, personal-use, safety, or production considerations. These categories include swimwear, undergarments, beauty-related merchandise, and personalized products manufactured according to individual customer specifications. Such items cannot normally be returned simply because a customer changes their mind or no longer wishes to keep the purchase. However, an exception may be considered when a product is found to have a manufacturing fault. Any claim involving an item in one of these restricted categories will be assessed according to the circumstances and the evidence provided.

Products purchased during sales campaigns or promotional events may still qualify for a return, provided that the customer submits the request within the standard thirty-day period and the merchandise satisfies all applicable condition requirements. However, certain specially discounted products may be subject to different refund arrangements. Depending on the terms of the promotion, some eligible returns may receive store credit rather than a monetary refund. Customers should review the conditions displayed for individual products or promotional offers before placing an order, particularly when purchasing items offered at significantly reduced prices.

If an order arrives with damaged packaging, defective merchandise, or products that do not match the original purchase, customers must notify our support team within seven days of delivery. The notification should include the order reference, a clear explanation of the problem, and photographs showing the affected merchandise and its external packaging. Images should provide enough detail for our team to understand the condition of the product and assess whether the issue may have occurred during manufacturing, packing, or transportation. Providing complete supporting evidence is essential to the review process. If the information supplied is insufficient to verify the reported damage or incorrect shipment, we may be unable to approve the claim.

Once a report has been received, our representatives will review the submitted information and determine the appropriate way to address the matter. Additional details or photographs may be requested if the original evidence does not clearly establish the nature of the issue. Customers should retain the affected merchandise and its packaging until they receive instructions from our team, as this may be necessary for further assessment. Any approved resolution will be handled according to the circumstances of the case and the requirements stated in this policy.

We may revise or replace provisions of this Returns and Refunds Policy when changes to our business procedures or applicable requirements make an update necessary. Revised conditions will become effective once they have been published on our website. Customers are encouraged to consult the latest version before submitting a return, exchange, or refund application, as the conditions displayed online will govern requests handled after the updated policy takes effect.

For assistance with product eligibility, return authorization, exchange availability, refund status, or any other matter covered by this document, customers may contact our support team by email at help@byamsges.it.com. Please include the relevant order information and a clear description of your question so that our representatives can review the matter efficiently. We appreciate customers taking the time to follow the required procedures, as complete information and properly authorized returns help us manage requests accurately and provide appropriate assistance.

This Returns and Refunds Policy was last modified in September 2025.